Terms of Service
1. The Service
revsko is an outcome-priced outbound revenue agent service. We configure and operate AI agents (research, outreach, reply triage, and follow-up) for the Customer's outbound workflow, with human approval gating for actions the Customer designates as approval-gated. Specific features, scope, and entitlements are described in the marketing site, the documentation, and any order form, pilot agreement, or written statement of work signed by both parties (each, an "Order"). In the event of a conflict between these Terms and an Order, the Order controls for the subject matter described in it.
2. Accounts and eligibility
- You must be at least 18 years old and able to enter into a binding contract. The Service is intended for business use; it is not for personal or household purposes.
- You are responsible for the accuracy of the information you provide and for maintaining the security of your credentials. Notify us promptly of any suspected unauthorised access.
- You are responsible for the acts and omissions of users you authorise within your tenant.
3. Orders, pilots, and term
- Pilot subscriptions, monthly subscriptions, and annual subscriptions are available. Default pilot duration, outcome caps, and rejection windows are described on revsko.com or in the applicable Order.
- Unless an Order states otherwise, pilots are not auto-renewing and convert to a paid term only with the Customer's written confirmation.
- Auto-renewal. Monthly and annual subscriptions automatically renew for successive terms of the same length at the then-current rate unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term. Each Order will conspicuously restate the renewal term, the renewal price (or the mechanism for setting it), the notice window for cancellation, and the cancellation method, so that the auto-renewal mechanic is presented to the Customer at point of purchase as required by the automatic-renewal statutes of several US states (including California Business & Professions Code §§17600 et seq., New York General Business Law §527-a, and similar). Notice of non-renewal may be given by email to billing@revsko.com or through any cancellation interface provided in the Service.
- Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
4. Fees, outcome billing, taxes
- Setup fee and operating base are charged in advance as set out in the Order or on revsko.com at the time of order.
- Outcome fee per Accepted Qualified Meeting is charged as set out in the Order. An "Accepted Qualified Meeting" is a meeting that (a) matches the agreed ICP criteria, (b) actually takes place with at least 15 minutes of substantive conversation, (c) is with a prospect who is, or has access to, a budget-relevant decision-maker as defined in the Order, (d) is not excluded by prior-source or active-opportunity rules agreed at kickoff, and (e) is not rejected by the Customer in writing within 48 hours of the meeting taking place with a reason from the agreed whitelist. After the 48-hour rejection window passes without a written rejection, the meeting is billable.
- No-shows and cancellations: a confirmed meeting that does not take place, a no-show, or a meeting under 15 minutes is not an Accepted Qualified Meeting and is not billable.
- Caps: outcome billing is subject to the monthly cap specified in the Order.
- Disputes: the Customer may dispute a charge by writing to billing@revsko.com within 30 days of the invoice. Note: the 48-hour window in the Order is for rejecting a meeting's qualification (not-ICP, not-decision-maker, on-exclusion-list, no-show, sub-15-min). This 30-day window is for billing or administrative errors only, not requalification. Undisputed amounts remain payable.
- Taxes: fees are exclusive of taxes, duties, and similar charges, which the Customer is responsible for, except taxes on Coedify's net income. If the Customer is required to withhold taxes, the Customer will provide receipts and pay the additional amount required so that Coedify receives the full invoiced amount.
- Late payment: overdue amounts may accrue interest at 1.5% per month, or the maximum rate permitted by law, whichever is lower, and Coedify may suspend the Service after notice.
5. Customer Data and licences
"Customer Data" is the data and content the Customer or its authorised users upload to, generate within, or instruct the Service to retrieve. As between the parties, the Customer retains all rights, title, and interest in Customer Data. The Customer grants Coedify a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data solely to provide and improve the Service, prevent abuse, comply with law, and exercise rights under these Terms.
The Customer represents and warrants that (a) it has all rights, consents, and authorisations necessary to provide Customer Data to Coedify and to instruct Coedify to process it, and (b) Customer Data and its instructions do not violate applicable law or these Terms.
Coedify's processing of personal data within Customer Data is governed by the Data Processing Addendum, which is incorporated by reference. The Customer is the controller (or equivalent) and Coedify is the processor (or equivalent) of such personal data.
6. Acceptable use
The Customer must not, and must not permit any user or third party to, use the Service to:
- send messages that are unlawful, fraudulent, deceptive, defamatory, harassing, hateful, or that infringe a third party's rights;
- send messages in violation of applicable anti-spam, electronic-marketing, telemarketing, or consumer-protection laws (including CAN-SPAM, CASL, GDPR/ePrivacy, India DPDP, and TCPA where applicable);
- send cold messages over WhatsApp or any other channel where the receiving platform's policies prohibit cold messaging — at launch, WhatsApp is permitted only for India recipients and only inside opted-in or recipient-initiated conversations that comply with the WhatsApp Business Platform terms and Meta Business Policy;
- upload data the Customer does not have a lawful basis to process, including sensitive personal data not permitted by these Terms or the applicable Order;
- circumvent send caps, opt-out lists, deliverability safeguards, or approval-gating features;
- scrape or harvest the Service, reverse engineer it, or attempt to extract source code, except to the extent that applicable law overrides this restriction;
- access the Service to build a competing product, copy its features for a competing product, or benchmark it for publication without our prior written consent;
- introduce malware, attempt to gain unauthorised access, interfere with other tenants, or disrupt the integrity of the Service;
- use the Service for high-risk activities where a failure could lead to death, personal injury, or environmental damage.
7. Outbound and email-marketing compliance
The Customer is the sender of, and the responsible party for, the outbound communications operated through revsko. The Customer is responsible for compliance with all laws that apply to its outbound activity in every jurisdiction in which recipients are located. Without limitation, the Customer must:
- Use a lawful list source. The Customer warrants that every contact uploaded to or sent through revsko has been obtained lawfully, that the Customer has the right to process that contact's personal data for the intended outreach, and that the source is not a purchased or scraped list where this is prohibited by applicable law.
- Document the lawful basis or consent. Where the recipient's jurisdiction requires prior consent (for example, CASL in Canada, ePrivacy / GDPR in much of the EU/UK for marketing to natural-person addresses, India DPDP for personal data, TCPA for SMS/voice in the United States), the Customer must obtain and retain records of consent. Where the lawful basis is legitimate interests (where permitted), the Customer must perform and retain a legitimate-interests assessment. revsko's tooling does not relieve the Customer of these obligations.
- Provide accurate sender identification. Commercial messages must clearly identify the sender, not use deceptive headers or subject lines, and (where required) be marked as commercial.
- Include a valid postal address. Every commercial message must include a valid physical postal address of the Customer (CAN-SPAM §5(a)(5); CASL).
- Include a working unsubscribe mechanism. Every commercial message must contain a clear, conspicuous opt-out mechanism that does not require the recipient to pay a fee, provide additional information beyond an email address, or take any step other than sending a reply or visiting a single web page. Opt-out requests must be honoured (and not transferred) within ten (10) business days for CAN-SPAM-covered recipients, without delay for CASL-covered recipients, and on the timeframes required by GDPR / ePrivacy and India DPDP for those recipients.
- Maintain and respect suppression lists. The Customer is responsible for maintaining suppression lists (unsubscribes, opt-outs, bounces, complaints) and ensuring that suppressed recipients are not contacted again, including through other channels, and including by sub-organisations or affiliates of the Customer.
- Respect channel policies. At launch, WhatsApp may be used only for India recipients and only inside opted-in or recipient-initiated conversations that comply with the WhatsApp Business Platform terms and Meta Business Policy. Cold WhatsApp is prohibited. The Customer must also respect the acceptable-use rules of the connected email provider (for example, Google Workspace Acceptable Use and Microsoft 365 acceptable use) and any enrichment vendor used.
- Do not target EU/UK recipients without written clearance. Unless an Order expressly permits it, the Customer must not use revsko to run outbound campaigns that intentionally target recipients in the European Union or United Kingdom. Coedify will not approve those campaigns until it has either appointed and published the required EU/UK Article 27 representatives or confirmed in writing that the specific processing is exempt from the representative requirement.
- Authenticate sending domains. Configure SPF, DKIM, and DMARC for sending domains in line with industry best practice and current ISP requirements.
- Honour Article 21 GDPR objections, DPDP withdrawal of consent, and equivalent rights. The Customer must promptly action data-subject objections, deletion requests, and consent withdrawals.
Coedify provides tooling — approval gating, suppression tracking, send caps, and deliverability monitoring — to help the Customer meet these obligations. None of this tooling transfers responsibility for compliance to Coedify. The Customer warrants that its use of revsko will not put Coedify into breach of the policies of any connected provider (Google, Microsoft, Meta, AI providers, ESPs).
8. Third-party services and BYOK
The Service integrates with third-party services such as Google Workspace, Microsoft 365, AI model providers, email service providers, calendar systems, the WhatsApp Business Platform, and enrichment vendors. The Customer's use of those services is subject to the terms of the relevant provider. The Customer is responsible for procuring and maintaining its accounts with those providers, including where it brings its own keys ("BYOK"). Coedify does not warrant the availability, accuracy, or behaviour of third-party services and is not liable for issues caused by them.
9. Intellectual property
The Service, including all software, models, prompts, configurations, documentation, and Coedify trademarks, is the property of Coedify and its licensors. Subject to these Terms, Coedify grants the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term solely for the Customer's internal business purposes.
The Customer may provide feedback, suggestions, and ideas to Coedify. Coedify may use feedback without restriction and without any obligation to the Customer.
10. Confidentiality
Each party may receive non-public information from the other ("Confidential Information"). The receiving party will (a) use Confidential Information only to exercise rights and perform obligations under these Terms, (b) protect it with at least the care it uses for its own confidential information (and not less than reasonable care), and (c) disclose it only to personnel and advisers bound by confidentiality obligations. Confidential Information does not include information that is public through no fault of the receiver, was already known without obligation, was independently developed, or was lawfully received from a third party. A party may disclose Confidential Information when required by law, subject to reasonable advance notice to the other party where lawful.
11. Warranties and disclaimers
Coedify warrants that it will provide the Service with reasonable care and skill, materially in accordance with the published documentation. For breach of this warranty, Coedify's exclusive obligation is to use reasonable efforts to correct the non-conformity or, if it cannot do so within a reasonable time, to refund pre-paid, unused fees for the affected portion of the Service.
Except as expressly stated in these Terms, the Service is provided "as is" and Coedify disclaims all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Coedify does not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any particular outcome (including any number of meetings) will be achieved. Outputs of AI models may be inaccurate; the Customer is responsible for reviewing and approving outputs before they are sent.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or loss of data or use, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Each party's total cumulative liability arising out of or relating to these Terms or the Service, regardless of the form of action, will not exceed the fees the Customer paid or owed to Coedify for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
The limitations and exclusions above do not apply to (a) a party's indemnification obligations, (b) the Customer's payment obligations, (c) breach of section 10, (d) infringement of the other party's intellectual property rights, or (e) any liability that cannot be limited or excluded by applicable law (such as gross negligence, wilful misconduct, or fraud, where mandatory law so provides).
Privacy and security supercap. Notwithstanding the general cap above, Coedify's total cumulative liability for (i) breach of the Data Processing Addendum, (ii) breach of the security obligations in section 11 and on the Security page, (iii) a personal data breach caused by Coedify's failure to implement the technical and organisational measures required by Applicable Data Protection Law, or (iv) regulatory fines lawfully imposed on the Customer that are directly and demonstrably caused by Coedify's breach of the DPA, shall not exceed two (2) times the fees the Customer paid or owed to Coedify in the twelve (12) months preceding the event giving rise to the claim. This supercap is in addition to, and not duplicative of, the general cap; it does not increase the general cap for any other claim.
13. Indemnification
By the Customer. The Customer will defend, indemnify, and hold harmless Coedify and its affiliates from any third-party claim, and pay amounts finally awarded against Coedify or agreed in settlement, arising from (a) Customer Data, (b) the Customer's outbound activity, (c) the Customer's breach of section 6 or section 7, or (d) the Customer's combination of the Service with materials or services not provided by Coedify.
By Coedify. Coedify will defend, indemnify, and hold harmless the Customer from any third-party claim that the Service, when used as permitted under these Terms, infringes a third party's intellectual property right. Coedify's obligations do not apply to claims arising from Customer Data, Customer instructions, third-party services, BYOK components, modifications not made by Coedify, or use of the Service outside its documentation. As remedies, Coedify may (i) procure the right to continue use, (ii) modify the Service to be non-infringing while preserving substantial functionality, or (iii) terminate the affected portion of the Service and refund pre-paid, unused fees.
Indemnification is conditional on the indemnified party promptly notifying the indemnifier, giving sole control of the defence and settlement (provided no settlement admits liability or imposes obligations on the indemnified party without consent), and providing reasonable cooperation at the indemnifier's expense.
14. Suspension and termination
- Coedify may suspend the Service or particular features (a) for non-payment after notice, (b) if it reasonably believes the Customer's use violates law or these Terms, or (c) to address a security risk to the Service or other Customers. We will narrowly tailor any suspension.
- Either party may terminate as set out in section 3.
- On termination, the Customer's right to use the Service ends, and Coedify will make Customer Data available for export for a reasonable period (at least 30 days) before deletion in line with our retention policy, except where retention is required by law.
- Sections that by their nature should survive termination (including 4, 5, 9, 10, 11, 12, 13, and 16) will survive.
15. Changes to the Service or Terms
We may modify the Service from time to time. We will not materially reduce core functionality during a paid term without notice. We may also update these Terms; we will post the updated Terms with a new "Last updated" date and, for material changes, notify Customers by email or through the Service at least 30 days before they take effect (except where a shorter period is required for legal or security reasons). Continued use after the effective date constitutes acceptance.
16. Governing law and disputes
These Terms are governed by the laws of India, without regard to its conflict-of-law principles. The parties submit to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India, for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
17. General
- Entire agreement. These Terms, together with any Order and the documents referenced here (including the Privacy Policy, DPA, and Security page), are the entire agreement between the parties and supersede prior agreements on the subject.
- No assignment. Neither party may assign these Terms without the other party's consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, on notice.
- No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
- Severability. If a provision is held unenforceable, the rest remains in force and the parties will replace the provision with one that is enforceable and reflects the original intent.
- Notices. Notices to Coedify must be sent to legal@revsko.com and to the registered address below. Notices to the Customer may be given to the email address on the Customer's account.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Independent contractors. The parties are independent contractors. These Terms do not create a partnership, agency, or joint venture.
- Beta features. Features identified as "beta", "preview", or similar are provided as-is, may be modified or withdrawn, and are not covered by the warranty in section 11.
18. Contact
Coedify Technology LLP
C-89, 5th Floor, Sector 2, Noida, Uttar Pradesh 201301, India
Legal: legal@revsko.com
Billing: billing@revsko.com
Privacy: privacy@revsko.com
Security: security@revsko.com
General: hello@revsko.com · +91 81300 46116